Okay, so enough numbers… – WHAT WERE THE RESULTS?
Remember, in order to decide on the best insurance companies, we ranked the insurance companies based on the lowest percentage of complaints, as well as on the percentage of compliments they received, giving points to both the top 5 best ranking companies in each category and the top 10 companies with the highest percentage of compliments.
These are the companies that received the most points in the “smaller” insurance companies group:
Rankings for the “Smaller” Companies
Let’s see how each of the “smaller” companies ranked in each of the categories:
Prime Meridian: Prime Meridian ranked highest in both the billing/accounts and call center categories. They were also in fourth place for both feedback/response and breach of contract. They did not receive any rank for their complaints in the repair/servicing category. In terms of percentage of compliments, Prime Meridian ranked fourth out of ten.
AA Insurance and Virgin Money Insurance: Both of these companies tied for second place. AA received highest ranking for their minimal complaints in the repair/servicing category. They ranked third for feedback/response and fifth for breach of contract. AA was second place in terms of the percentage of overall compliments. Virgin Money similarly received highest rank in one category, that of feedback/response. They received third rank for call center and fifth rank for billing/accounts and breach of contract. They were ranked as third in overall compliments.
Alexander Forbes: Alexander Forbes received a rank in the top five for each of the five categories we looked at. They ranked second highest in call center, fourth highest in repair/servicing, and breach of contract. Finally they held fifth place for feedback/response and billing/accounts. They ranked fifth when it came to the overall compliments.
These are the companies that received the most points in the “bigger” insurance companies group:
Rankings for the “Bigger” Companies
Let’s see how each of the “bigger” companies ranked in each of the categories:
Outsurance: Outsurance received ranked in the top five for each of the five categories we looked at. They received highest rank for their low percentage of complaints in the billing/accounts category. They ranked second in breach of contract, fourth in both feedback/response and repair/servicing categories. Finally they were fifth in the call center category. In terms of percentage of compliments, Outsurance rated fourth out of ten.
Dial Direct: Dial Direct ranked highest in the breach of contract category, having the lowest percentage of complaints in this category. They ranked second in feedback/response and third in the call center category. Overall, they ranked third out of ten with their high percentage of compliments.
1st for Women, King Price Insurance, MiWay: These three insurance companies all tied in for third place. 1st for Women ranked highest in both feedback/response and call center categories, fourth in breach of contract and fifth in the repair/servicing category. They ranked fifth in terms of their percentage of compliments. King Price Insurance received a rank of second in the billing/accounts and call center categories and third in the feedback/response and breach of contract categories. Their percentage of compliments left them with a rank of six. MiWay ranked highest on one category – breach of contract. They were fourth in the billing/accounts category and fifth in both the feedback/response and repair/servicing categories. Although they ranked as third in terms of our overall rating system, they did receive the highest rank for the highest percentage of compliments among the “bigger” insurance companies.
We strongly advise that before you choose an insurance company you check all the relevant information for yourself and get a few online quotes and compare.
For your convenience, you can get a few Free, online car insurance quotes by filling in the form on this page:
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