Auto and General: Company Bio
Auto and General, or “The Auto & General Insurance Company”, was founded in 1985, and focusses mainly on short term insurance products. The company is a member of the large Telesure Group of companies, which includes many other insurers, such as: First for Women, Budget Insurance, Dial Direct Insurance and Unity Insurance. The current head of Telesure as a whole is T.J. Creamer, and the chairman of Auto and General is D.G. Steyn.
Where is Auto and General Located?
The headquarters of Auto and General Insurance, along with many other Telesure Group companies, is located at: 1 Telesure Lane, Riverglen, Dainfern 2191.
What Services Do Auto and General Insurance Provide?
Auto and General have a variety of insurance options, including home, business, life and accident insurance. As part of their Auto and General car insurance range they also offer motorcycle insurance. Be aware that the below refers only to their standard motorbike policies (for personal and social use), though Auto and General do offer specific quad bike and off road bike policies too.
Motorbike Insurance with Auto and General
Auto and General offer a comprehensive motorcycle insurance policy, designed to cover you against all kinds of damage. The features of this policy are as follows:
Covers you against damages to and theft of your motorcycle, as well as covering damage done to the property of others or to other vehicles;
Coverage amount is the market value of your motorcycle, unless a specific other amount is agreed upon for your policy (the Auto and General website does not list limits on this amount);
Covers towing and storage for your motorbike in case of accident, as long as you use the Auto and General Towline phone number to arrange transport;
Covers standard accessories as long as your motorcycle is also stolen (specific accessories covered are not listed on the Auto and General website, unfortunately);
Option to cover other accessories such as GPS system (though this will likely mean more expensive premiums);
Option to include coverage against hail damage (again, likely meaning higher monthly premiums), unless your bike is financed in which case hail coverage is automatically included;
All Auto and General vehicle insurance policies also include access to Road Assist, Trauma Assist, Medical Assist and Legal Assist, to give advice and assistance in case of trouble.
Like many other insurance companies, Auto and General will not pay out in certain cases. Your policy will become invalid if you are driving under the influence of alcohol or drugs, driving with an invalid or revoked license, or driving an unroadworthy motorbike.
How Do Customers Rate Auto and General?
Using Hellopeter, the website that lets customers review service providers, we found 778 reviews of Auto and General posted over the last 12 months. Of these reviews, 459 were positive (around 60%), many commenting on great customer service. There were 319 negative reviews, the majority of which were about slow feedback or response times. We must state that these reviews were for all of Auto and General’s services (not just for motorbike insurance), though it’s unlikely that customer experience is different between, say, motorbike insurance and car insurance. One encouraging thing to note is that an Auto and General representative has responded to every review on Hellopeter, indicating that customer service online is important to the company.
How User Friendly is the Auto and General Website?
Navigating the Auto and General website was easy, and getting the information we needed was simple. There is a clear overview of each policy type, written in easy to understand language, along with a link to more detailed information, making shopping and comparing policies simple. The only small negative thing we noticed was that some pieces of information were missing. Auto and General did not state, for example, which motorcycle accessories are covered under a standard policy. However, there’s plenty of contact information, so it should be easy to ask any questions you may have. On the whole, the Auto and General website was very user friendly, even for inexperienced insurance shoppers.
Auto and General in Summary
Auto and General, part of the Telesure Group, offer a range of insurance products, including a comprehensive motorcycle insurance policy. Customer reviews of the company are fairly good, which is encouraging for potential clients. However, with insurance being so important your decision shouldn’t be based just on the experience of others. Comparison shopping is highly recommended before buying a policy. You can get started by getting a few free insurance quotes by clicking on the banner above (or the top right of our home page). It’s simple and takes just a few minutes!
Main Subject: auto and general
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