About Discovery Insurance
Discovery Insurance (sometimes also known as Discovery Insure) was founded more than twenty years ago as a small health insurance company. These days, Discovery Insurance offers a wide range of financial services, and serves customers on four continents. The current heads of Discovery Insurance are M.I. Holkowitz and A. Gore. The company does focus on health issues, and is involved in several programmes to improve healthcare in South Africa.
Where is Discovery Insurance Located?
You can find Discovery Insurance head offices at 16 Fredman Drive, Sandton 2146. The company also has a mailing address at: P.O. Box 784262, Sandton 2146.
Which Services Do Discovery Insurance Provide?
Discovery provide for a range of financial services, including investment as well as insurance. On the insurance front they have a variety of health and life insurance options, as well as home, buildings, and vehicle insurance. Alongside Discovery Car Insurance, the company also provides motorcycle insurance, which includes options for quad bikes and off road bikes.
Motorbike Insurance Options from Discovery
Discovery Insurance offers three motorcycle insurance options, known as Essential, Classic and Executive. All three are comprehensive policies, designed to protect you against accidents, fire, theft, and damage to the property of others. All policies also include free roadside assistance, a trip monitoring programme (to ensure you complete a long journey successfully), trauma counselling hotline and assistance with directions hotline. You may choose to add Credit Shortfall to your policy (a kind of Top Up insurance to protect you if your bike is financed) at additional cost.
The Essential Plan
The Essential Plan is the basic coverage option from Discovery Insurance. As a reminder, this is a comprehensive coverage policy, and it also features:
No excess payable for damage caused by weather, hijacking, theft, explosion, earthquake or malicious damage;
Coverage for towing and storage after an accident;
Coverage for loss of or damage too any form of lock, key or remote control;
Access to the Discovery Insurance phone app for easy claims.
The Classic Plan
The Classic Plan is the middle option from Discovery, and includes higher benefit limits than the Essential Plan (which means you’ll get more money in the event of an incident, though the Discovery Insurance website does not give information as to absolute coverage monetary amounts). Other than that, the Classic Plan is the same as the Essential Plan.
The Executive Plan
Again, this plan carries the same features as the above two options, but with larger possible coverage amounts (and again, the Discovery Insurance website does not list the absolute coverage amount limits) than either the Essential or the Classic Plans. However, the Executive Plan option is designed for higher net worth individuals. In order to qualify you must have insurance policies with Discovery Insurance (which can include household, buildings and life insurance) for a minimum of R5 million.
You may also choose to add an additional option to any of the above policies known as VitalityDrive. This adds a “black box” or telematics device to your bike, which monitors your driving behaviour. The programme rewards you for good driver behaviour in various ways, such as discounting your insurance premiums, getting cash back from fuel purchases, and receiving cash back for highway tolls paid. This option will add to your monthly premium, however!
How Are Consumer Reviews for Discovery Insurance?
Using Hellopeter, the website where customer review service providers, we found 3528 reviews of Discovery Insurance posted from the last 12 months. Of these reviews, 2538 (that’s 72%) were positive, mostly citing a good customer service experience with the company. A further 990 were complaints, the majority of those being about feedback and response times. These reviews were for all of Discovery’s insurance policies (not just for motorbikes), but a vehicle insurance customer can likely expect the same experience as a home insurance customer, for example. On the whole, these numbers are quite encouraging for insurance shoppers.
How User Friendly is the Discovery Insurance Website?
The initial impression of the Discovery Insurance website was positive. Information is easy to find, and there’s a drop down menu on every page, so navigation is simple. The general overviews of policies were nicely laid out and easy to understand. We did run into a problem getting more detailed information, however, since it was either unavailable or the links provided contained a lot of technical terms making the info hard to understand. For casual insurance shoppers the Discovery website was fine, but more experienced shoppers may need to contact the company for more detailed and understandable information.
Discovery Insurance for Motorbikes in a Nutshell
Discovery Insurance offers three separate motorbike insurance options, with different levels of benefits and coverage. Whilst it was tough to get detailed information on the company website, reviews of Discovery Insurance are quite positive. We do recommend that you don’t base your decision completely on the experience of other customers though. It’s always worthwhile to comparison shop to make sure you’re getting the best product at the best price. Start this process easily by clicking on the top right of our home page or on the banner above. You’ll get a few free insurance quotes so that you can get an idea of what kinds of prices to expect. Happy shopping!
Main Subject: Discovery Insurance
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