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Why you should use our services?

Response was quick, sales agents were professional. Got a competitive price and settled for the second cheapest (I liked the good rating the company got)
Ryan Schoeman (19, Cape-Town)
Sent my details, got ​a good quote and finalized the policy. Was easy and quick. I ​don’t always find decent service these days – ​so ​Thanks
Andzile Delamini (23, Soweto)
Insurence ‘shopping’ is usually a headache, but it took me 30 seconds to fill in a form, and within no time I received a couple of quotes, one of which was actually better than my existing insurer – so I saved time and money. Baie Dankie
Rene, Degroute (45, JHB)

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Integrisure

December 24, 2013 - insurance companies
0

Who is Integrisure?

Integrisure is an insurance brokerage company that offers short term insurance products and solutions. Integrisure’s products are underwritten by many of the leading South African insurance companies. Arnold van der Linde is the current executive chairman of Integrisure.

Where are the Integrisure offices located?

Integrisure’s main office is located in Clearwater Office Park – Building 4, 1st floor – Cnr. Christiaan de Wet & Millennium Boulevard Strubens Valley Ext. 12 Roodepoort 1724. Their postal address is P.O. Box 2174 Florida Hills 1716.

What services does Integrisure offer?

Integrisure offers both short term insurance options, as well as business/commercial insurance. In terms of their short term options, they have car insurance and home insurance. Somewhat unique to Integrisure, their insurance options are divided into two groups, those for individuals over 50 years of age, called “Goldsure”, and those under 50 years of age, called “Clearsure”. Although divided into two separate groups, the features and benefits seem to be identical for both groups. However, according to their website, the products and rates are driven by the different lifestyles of those over and under 50 years of age, so although both groups offer the same products, we assume that the rates are different – but still, no point in having two pages with the same content.

In terms of car insurance, Integrisure outlines the various features of their policy, including:

  • Fast and efficient claims service (which isn’t really an actual feature as all companies claim to offer this).
  • Motor vehicle replacement – if loss happens within the first year and has no more than 30 000 km;>
  • Additional coverage, including medical expenses and trauma coverage, in the event of a hi-jacking (or an attempted hi-jacking);
  • IntegriAssist – free emergency assistance – 24 hours a day/7 days a week;
  • Motor claims service – 24 hours a day/7 days a week;

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Integrisure also offers the following additional benefits:

  • Death benefit plan;
  • Hospital cash plan;
  • Monthly vehicle warranty plan;
  • MaxiCare – appliance and electronic maintenance coverage.
How user-friendly is Integrisure’s website?

Integrisure

When opening Integrisure’s website, initially we thought it would be very helpful and have useful information. Unfortunately, that proved to be incorrect. Although navigating the website is fairly easy, the information sought after by potential customers was very limited. This was true both in terms of the company’s history, as well as information regarding the car insurance options. In searching for information about the company’s background and history (something that we always advise doing), we were unable to identify when the company was established or find other basic details. Additionally, it was unclear if Integrisure was a brokerage company or a direct insurance service provider or perhaps both. The website provides no details about the types of vehicle insurance coverage, but rather lists features and benefits (some of which are generic ‘features’ like “fast service”). Overall, we did not find Integrisure’s website helpful and would advise a few changes which would help improve the user’s experience and save both the customers and company’s phone agents time seeing how many of the customer’s questions would have already been answered.

How to file a claim with Integrisure

Although one of the features that Integrisure lists on their website is “fast and effective claims service”, we were unable to find any information regarding filing a claim even though we spent some time searching for this information on the website. Integrisure’s general phone number is listed at the top of their website and a link to manage one’s policy online was noted on their homepage, but no specifics were stated about filing a claim.

What are the customer reviews of Integrisure?

In looking at hellopeter, Integrisure only received 25 reports in the past year, which is a very small number of reports compared to other insurance companies, which presumably indicates the company’s size (or otherwise almost none of their customers are filing reports which seems unusual). Of those 25 reports filed, 28% were compliments, while 72% were complaints. That’s about 2 ½ times more complaints than compliments which isn’t great (even though we’ve seen worse – see our other Insurance Company Reviews). In looking at the nature of complaints, none of the categories were particularly high, aside for the “other” category which was almost 50% of the complaints. That being said, it is impossible to even determine what almost half of the complaints were about. Knowing that, it is very hard to view Integrisure’s reviews in a positive light.

Summary

Integrisure seems to be a small “family” like insurance company that offers various products based on two age groups: those over 50 years old are offered the “Goldsure”, while those under 50 are offered “Clearsure”. One of the challenges we encountered in reviewing Integrisure was a lack of information in terms of what are the differences between the two groups, except for the rates, as the products seemed the same. To add to the above challenge, we found the information about the company and the products lacking any true value and relatively poor customer reviews, which left us with a lot of unanswered questions. Due to the above, we can’t really give our “Thumbs Up” to Integrisure which brings us to our usual advice: be sure to compare between a few companies and don’t forget to get a few online car insurance quotes.

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* We do not represent any of the companies, services or products mentioned or published on this website. We are not a financial services provider or an insurance provider. If you request a quote, it may not necessarily be given by the company reviewed on that specific page. Any decisions you make based on the information presented is at your own discretion. We advise that before making any legal, financial and/or medical decision you consult with the relevant professional.

Main subject: Integrisure

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Why you should use our services?

Response was quick, sales agents were professional. Got a competitive price and settled for the second cheapest (I liked the good rating the company got)
Ryan Schoeman (19, Cape-Town)
Sent my details, got ​a good quote and finalized the policy. Was easy and quick. I ​don’t always find decent service these days – ​so ​Thanks
Andzile Delamini (23, Soweto)
Insurence ‘shopping’ is usually a headache, but it took me 30 seconds to fill in a form, and within no time I received a couple of quotes, one of which was actually better than my existing insurer – so I saved time and money. Baie Dankie
Rene, Degroute (45, JHB)

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Carinfo.co.za ("the website") is not a financial services provider and does not represent any of the insurance companies presented. All content on the website is for informational purposes only and does in no way constitute legal or financial advice. We advise that before making any financial decision you consult with a professional of your choice. Although Carinfo allows some insurance companies to advertise on the website, you are not required to respond to such advertising. If you do so, it is at your own will and Carinfo will not be held liable in any shape or form for damages, direct or indirect, resulting from any decision you make based on the information on the website.