About Dial Direct
Dial Direct entered the South African insurance market in 2003, and was originally a UK based company. The company’s main unique selling point is that they trade online and by phone, encouraging customers to contact them digitally, rather than through offices. Dial Direct Insurance is a part of the Telesure Group, which also includes many other insurance companies, including: 1st for Women, Auto and General, Unity Insurance, and Budget Insurance. The current head of the Telesure Group, and therefore of Dial Direct, is T.J. Creamer.
Dial Direct Contact Details
You can find Dial Direct headquarters at: 1 Telesure Lane, Riverglen, Dainfern. You can also contact the company by phone on 0861 007 367, or by email at [email protected] The Dial Direct website can be found at www.dialdirect.co.za.
Which Services Do Dial Direct Provide?
Dial Direct provide most common forms of insurance, including buildings, life, business and household insurance. As part of their Dial Direct Car Insurance offerings, they do also offer a policy for motorcycle insurance.
Motorbike Insurance with Dial Direct
Motorbike insurance from Dial Direct is a comprehensive policy, meaning it covers all kinds of damage, as opposed to a third party only policy, for example (check our terms and definitions page if you need an explanation of those terms!). The features of the policy are as follows:
Coverage against accidental damage, theft, fire, hijacking, damage to the property of a third person (up to a maximum of R50,000 for property and R20,000 for personal injury or death for each incident);
Towing and storage costs covered;
Motorcycle accessories are covered as long as the bike is stolen or damaged at the same time;
Repairs will be completely managed by Dial Direct (including getting quotes and sourcing parts), and will come with a lifetime guarantee;
Includes free Road Assist coverage (both for breakdowns and for accidents);
Includes a Cash Back Bonus, where after four years of continuous coverage either 25% of all premiums paid or the full first year’s worth of premiums (whichever is less) is paid back to you in cash, this is valid even if certain claims are made (though the Dial Direct website does not specify which claims would invalidate the bonus);
Option to include coverage against hail damage (at extra cost), or to specify accessories that aren’t covered under the main policy.
Do be aware that Dial Direct, like many insurance companies, will consider a claim invalid if the bike is unroadworthy, if alcohol is involved in the accident, or if your driver’s license is invalid.
How Are Consumer Reviews for Dial Direct?
Hellopeter, the website that lets customers review service providers, lists 696 reviews of Dial Direct posted over the last year. Of these reviews, 431 (around two thirds) were positive, mostly citing great customer service. 265 reviews were complaints, with the main problem area being feedback and response times. However, these numbers are encouraging for insurance shoppers. The reviews are for all of Dial Direct’s services, not just for motorcycle insurance, but still, it’s unlikely that consumers will have a different experience in different insurance niches.
How User Friendly is the Dial Direct Website?
We were quite satisfied with our experience on the Dial Direct website. The site itself was easy to navigate, with a nice menu on every page so skipping between sections was simple. The general overview of policies was written in easy to understand language, and then a link was provided to more detailed information. We really don’t have any criticisms of the Dial Direct website. The company have made insurance shopping as easy as could be!
Dial Direct Insurance in a Nutshell
Dial Direct, part of the Telesure Group, offers a range of insurance policies both short and long term, including a specific motorbike insurance option. The motorcycle policy is a comprehensive one, covering most eventualities. On top of this, consumer reviews of Dial Direct are encouraging, with consumers being impressed with the level of customer service the company offers. Good reviews are one thing, but in order to get the best policy for you at the best price, it’s always best to do some comparison shopping. You can click on the banner above (or on the top right of the home page) to get a few free quotes to get you started, it’s fast and easy, we promise!
Main Subject: Dial Direct
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