Ok, so you’ve realized that getting an online car insurance quote is a good thing and that you have plenty to gain from this, but despite this understanding you still have a few questions before getting started. Well, that’s exactly why we created this post – to let you ask questions and get answers for things that you are still not clear on. So don’t be shy, and if you have any questions regarding online car insurance quotes, just add them in the comments section below. But don’t forget to read our other Questions and Answers and other posts that might be helpful too.
Why are online car insurance quotes so much cheaper?
By providing online car insurance quotes, car insurance companies are able to reduce or do away entirely with many of their overheads, such as the cost of retail premises and call centers, so they can pass these savings on to their customers. You are also saving the cost of an insurance broker serving as a middle man.
What if something goes wrong with my car insurance policy? Who do I turn to?
Insurance brokers, direct marketers of car insurance, and online insurance companies are all bound by the exact same rules of good practice. Namely, they are all legally required to give you appropriate advice, and to provide service which is in the customer’s best interests. If you have any complaint against a car insurance company, whether its sales presence is online or in a tangible store, you have the right to turn to the Financial Services Provider (FSP) Ombudsman for help and legal support.
I get confused by all the information available online. What if I want to talk to a real person who can help me understand my options?
You can do that too! Many online car insurance websites also offer the option of talking to a customer service representative. If you leave your details on the quote form on the top left side of the www.carinfo.co.za home page, an insurance agent will cal and give you an offer and explain anything you need. Also, there is lots of additional information available like Car Insurance Terms and Definitions which are explained in a simple and understandable manner.
If you have any other questions or comments, add them in the below comments and we will add them to our “Online Car Insurance Quotes – Questions and Answers” section