Carinfo.co.za

All About Cars
  • Rss
  • Home
    • Carinfo in the media
  • Insurance Companies
    • List of Insurance Companies in South Africa
    • Best Car Insurance Company for 2015
    • Are you using the best insurance company in South-Africa? (2014 Update)
    • Are You Using the Best Insurance Company in South Africa?
    • Overview of Insurance Companies
    • AA Insurance
    • Absa Car Insurance
    • African Independent Insurance
    • AIG Insurance
    • Alexander Forbes
    • AON Insurance
    • Auto and General
    • Budget Insurance
    • CIB Insurance
    • Dial Direct
    • Discovery Car Insurance
    • Etana Insurance
    • FNB Insurance Brokers
    • First for Women
    • Hollard Insurance
    • Indwe Risk Services
    • Integrisure
    • Kestrel
    • King Price Insurance
    • MiWay
    • Momentum Insurance
    • Mua
    • Mutual and Federal
    • Nedbank Car Insurance
    • New National Assurance
    • Oakhurst Insurance
    • Old Mutual
    • Ooba
    • OUTsurance
    • PPS Insurance
    • Prime Meridian
    • Prosper
    • Regent Insurance
    • Sanlam
    • Saxum Insurance
    • Standard Bank Car Insurance
    • Unity Insurance
    • Virgin Money Insurance
    • Virseker
    • Wesbank Car Insurance
    • Woolworths Car Insurance
    • Youi
    • Zurich Insurance
  • Car Insurance
    • Top Up Insurance: What You Need to Know
    • Why you need to worry about your Facebook account and car insurance
    • Car Insurance
    • Car Insurance Calculator
    • Car Insurance Calculator – Background
    • Insurance Aggregators
      • Hippo Insurance
    • Online Car Insurance Quotes
    • Cheap Car Insurance
    • Scratch and Dent
    • Car Insurance Terms and Definitions
    • Online Car Insurance Quotes – Questions & Answers
    • Frequently asked Car Insurance Questions and Answers
    • Comprehensive Car Insurance
    • Taxi insurance
    • Car Insurance Tips
      • How to File a Complaint with the Car Insurance Ombudsman
      • Affordable Car Insurance
      • How to Claim from the Road Accident Fund
      • 5 steps to getting car insurance
      • 5 Tips for getting good value car insurance
      • 9 ways to reduce your car insurance costs
      • Think You’re a Safe Driver? Why Not Translate that into Money Using Telematics?
    • Top 10 Reasons Car Insurance Companies Deny Insurance Claims
    • What Effects the Cost of Car Insurance Quotes
    • Car Insurance for Seniors
  • Insurance News
    • Hollard Insurance acquires Etana Insurance
    • Hippo Insurance Fined R1 Million
  • Everything Cars
    • All You Need to Know About E-Tolls
    • Remote Jamming
    • Review of Uber
    • Road Safety for Motorcyclists
    • Road Safety: The Most Common Driving Mistakes
    • Rocky Car Sale Numbers in South Africa
  • Car Hire
    • Which is the Best Car Rental Company in South Africa?
    • When is Leasing a Car Better than Buying?
    • 10 Things Not to Do When Renting a Car
    • Avis Car Hire
    • Budget Car Rental
    • Europcar South Africa
    • Hertz Car Hire
    • Tempest Car Hire
    • Thrifty Car Rental
Search the site...
Home» Car Insurance » Are you using the best insurance company in South-Africa? (2014 Update)
Read our Terms of Use
  • Get Super Cheap Insurance
    that DECREASES Monthly!
    from King Price Insurance
  • Looking for commercial insurance for motorbikes/vans? Click here
    *By submitting this form you agree to Carinfo.co.za Terms of Use

Why you should use our services?

Insurence ‘shopping’ is usually a headache, but it took me 30 seconds to fill in a form, and within no time I received a couple of quotes, one of which was actually better than my existing insurer – so I saved time and money. Baie Dankie
Rene, Degroute (45, JHB)
Sent my details, got ​a good quote and finalized the policy. Was easy and quick. I ​don’t always find decent service these days – ​so ​Thanks
Andzile Delamini (23, Soweto)
Response was quick, sales agents were professional. Got a competitive price and settled for the second cheapest (I liked the good rating the company got)
Ryan Schoeman (19, Cape-Town)

Popular Articles

  • Driver's Licence Cr: K. Banks http://tinyurl.com/p4devpc How to Apply for a Temporary Driver’s Licence
  • How to get your learners licence How to get your Learners Licence
  • Radiator Repairs Cr: P.R. Simoes http://tinyurl.com/p4devpc How to: Radiator Repairs
Want to write a Guest Post?
Carinfo in the media

Your Vote!

What made you get car insurance?

View Results

Loading ... Loading ...

Categories

Are you using the best insurance company in South-Africa? (2014 Update)

February 23, 2015 - Car Insurance, insurance companies
0

So, what’s up? Last year, we conducted a comparison analysis of the well known insurance companies in South Africa to determine which ones rated the “best” (See here: Best Insurance Company in SA for 2013). This had never been done before, and received a huge positive response from the public. As promised, and due to popular demand, this year we did the analysis again, to find out which insurance company is the ‘best’ for 2014. The research was done by utilizing the reports and feedback that each insurance company received on the review website Hellopeter.com during a 12 month period (from January, 2014 to December, 2014).

How we did the Research (skip this part if you just want the results):

Click for the Final Results!

The twitter version: We took the most known insurance companies in South-Africa, divided them into two groups (the smaller companies and the bigger ones) and then checked how many complaints each company received on Hellopeter.com in the 5 most common and important complaint categories. We then used a point system to determine which company was the best, but not before adding one more category: which company in each group received the most compliments. We then crunched the numbers, and voila…

The more detailed version (Actually quite interesting): After looking at the number of reports and total percentage of complaints/compliments that each insurance company received, we divided the companies into two groups: those with less than 500 reports (the ‘smaller’ companies) and those with more than 500 reports* (the ‘bigger’ companies).

* Although the amount of reports can’t scientifically prove that one company is bigger than the other, it is good general indication and the dividing of the groups helps provide a more accurate perspective of the results by not comparing the ‘bigger’ companies with the ‘smaller’ ones.

Then, we reviewed the specific nature of the complaints for each company comparing the 5 most popular ‘complaint’ categories (the categories with the most reports): “Billing/Accounts”, “Repairs/Servicing”, “Feedback/Response”, “Call Centre”, and “Breach of Contract.” In addition to these categories having the most reports, they also represent a critical aspect of customer service and one’s experience with an insurance company.

Then, within each of the 5 categories, we looked at which insurance companies had the least percentage of complaints. Based on that, we used a point system giving points to the top 5 companies in each category. The winning company in each category (the company with the lowest percentage of complaints) received 5 points, the second lowest 4 points and so on. In the event that two companies had the same amount of complaints in a specific category, and they were both in the top 5 positions, we assigned the same number of points to both of those companies.

Once we completed ranking the top 5 companies in each of the 5 categories, we then added one more criteria – the percentge of compliments each company received – and then gave the company with the most compliments 10 points, the second 9, all the way down to 1. Then we added up all the points from all the 6 categories and the companies with the highest amount of points in each group were declared the winners.

Disclaimer: Our main source of data is the hellopeter website, which is based on people’s reports. As such, we aknowledge that some of these reports could be fabricated, faked or funded by parties of interest (this of course has nothing to do with the Hellopeter website itself). We realize, therefore, that there is place for a margin of error in our conclusions. That said, it is important to note that influencing the reports on Hellopeter is not an easy task as the website requires you to give a valid e-mail address and phone number and companies sometimes contact you in order to address your complaint – this leads us to the conclusion that although the results may not be 100% scientific, they definitely serve as a good indication of which insurance companies are giving good service, and which still need to improve. Lastly, we further clarify that we do not support or endorse any of the insurance companies mentioned in this report even if some of them have or will advertise on our platform at some stage or other. We further guarentee that attempt to influence the results was not made by any of the insurance companies reviewed.

  • Get Super Cheap Insurance
    that DECREASES Monthly!
    from King Price Insurance
  • Looking for commercial insurance for motorbikes/vans? Click here
    *By submitting this form you agree to Carinfo.co.za Terms of Use

The Data:

The insurance companies that we reviewed, the total number of reports they received over the past 12 months, and the number and percentages of compliments/complaints:
total number of reports they received over the past 12 months
Bar graph depicting the above table in an easier way to understand.
Percentage of Compliments - Most to Least
As you can see, more than 50% of the reports for each of the first 9 insurance companies listed (MiWay till Virgin Money Insurance) were compliments. King Price Insurance and Prime Meridian received between 40% and 50% complimentary reports, while the remaining 11 companies had no more than 30% of positive reports.
Another way of looking at this information is to see the percentage of complaints. So we did that as well (yes, just for you – 🙂 )
Percentage of Complaints - Least to Most
Although this primarily tells you the same information as the graph before, it is interesting to see how few complaints the first few insurance companies received and then see the bar graph grow. It is one thing to notice how many compliments a company receives, but another when you see the percentage of complaints.
We decided to look into the data more carefully to better determine how each company rates among their customers. In order to not compare apples and oranges we divided the companies into two groups (the ‘big’ companies and the ‘small’ companies’) based on the number of reports they received, as explained above. We then looked at the 5 categories of complaints we identified above and compared how each company did.
Note: while the majority of insurance companies remained in the same category as our original article last year, two companies did indeed switch groups: Hollard went from the ‘smaller company’ group to the ‘bigger’ one and Virgin Money Insurance, on the other hand, moved to the ‘smaller company’ group.

Results for the the ‘Smaller’ Insurance Companies (those with less than 500 reports):

'Smaller' Insurance Companies
The following graph shows the information from the above table more clearly:
Percentage of complaints for the 5 categories
Now let’s look at the same data for the “bigger” insurance companies (those with more than 500 reports):
bigger insurance companies
The following graph shows the information from the above table more clearly:
Percentage of complaints for the 5 categories

Click to see the Final Results!

Other Interesting Posts

ABSA iDirect Vehicle Insurance

ABSA iDirect Vehicle Insurance

ABSA iDirect vehicle insurance is the car insurance department of ABSA, The Amalgamated Banks of ...read more

Best Car Insurance Company for 2015

Best Car Insurance Company for 2015

For the last two years Carinfo.co.za has been conducting a comparison analysis of all the ...read more

What Kind of Car Insurance is Right for You?

What Kind of Car Insurance is Right for You?

What Kind of Car Insurance is Right for You? Yes, you need car insurance! As a ...read more

best car insurance company, best insurance company, best insurance company for 2013, best insurance company for 2014, best insurance company in south africa, best insurance provider, best insurance services, best service from insurance company, best south african insurance company, best vehicle insurance company, Insurance Companies in south africa
Pages 1 2

Pages: 1 2

Tell us your thoughts Cancel reply

Your email address will not be published. Required fields are marked *

10 − 8 =

Why you should use our services?

Insurence ‘shopping’ is usually a headache, but it took me 30 seconds to fill in a form, and within no time I received a couple of quotes, one of which was actually better than my existing insurer – so I saved time and money. Baie Dankie
Rene, Degroute (45, JHB)
Sent my details, got ​a good quote and finalized the policy. Was easy and quick. I ​don’t always find decent service these days – ​so ​Thanks
Andzile Delamini (23, Soweto)
Response was quick, sales agents were professional. Got a competitive price and settled for the second cheapest (I liked the good rating the company got)
Ryan Schoeman (19, Cape-Town)

Popular Articles

  • Driver's Licence Cr: K. Banks http://tinyurl.com/p4devpc How to Apply for a Temporary Driver’s Licence
  • How to get your learners licence How to get your Learners Licence
  • Radiator Repairs Cr: P.R. Simoes http://tinyurl.com/p4devpc How to: Radiator Repairs
Want to write a Guest Post?
Carinfo in the media

Your Vote!

What made you get car insurance?

View Results

Loading ... Loading ...

Categories

Categories

  • Car Hire
  • Car Insurance
  • Car Insurance Tips
  • Car Maintenance
  • Car News
  • Car Tips
  • insurance companies
  • Insurance News
  • Learners License
  • Motorcycles
  • Online Car Insurance Quotes
  • Taxi Insurance

Get in Touch

Contact Us
Carinfo in the Media

Usefull links

Car Insurance Links
List of Insurance Companies
Car Reviews
Add a Car Review
Household Insurance

Signup to our newsletter

  • *By submitting this form you agree to Carinfo.co.za Terms of Use
All rights reserved 2013 - carinfo.co.za
  • Contact Us
  • About Us
  • Terms of Use
  • Sitemap
Carinfo.co.za ("the website") is not a financial services provider and does not represent any of the insurance companies presented. All content on the website is for informational purposes only and does in no way constitute legal or financial advice. We advise that before making any financial decision you consult with a professional of your choice. Although Carinfo allows some insurance companies to advertise on the website, you are not required to respond to such advertising. If you do so, it is at your own will and Carinfo will not be held liable in any shape or form for damages, direct or indirect, resulting from any decision you make based on the information on the website.