Who are Auto and General?
Auto and General (also known as “Auto & General”) is an insurance company that was established in 1985. Focusing primarily on short-term insurance, Auto and General is a member of the Telesure Investment Holdings Group which also owns the following insurance companies: 1Life, Budget Insurance, Dial Direct, Ibuyeco, 1st for Women, Virseker, Unity Insurance, Virgin Money Insurance, AA Insurance and Prosper. The Telesure Group also owns Hippo which offers price comparisons between insurance companies. The fact that Hippo only offered quotes from companies owned by the Telesure Group was enough to gain them a R1 Million fine. However, as of the most recent update of this article (02.07.2015), Hippo are now offering quotes from non-Telesure companies as well, which should alleviate worries on that score.
A&G is currently under the executive leadership of L. Vermaak (CEO) and T.J. Creamer (Managing). According to their website, and in addition to providing short term insurance, A&G are also commitment to helping the disadvantaged and have a general awareness of social responsibility.
Where are Auto and General located?
Auto and General’s main headquarters are located at 1 Telesure Lane, Riverglen, Dainfern, 2191.
What services do Auto and General provide?
Auto and General provides a range of short-term insurance options, including business insurance, home and personal insurance, and vehicle insurance / car insurance.
When it comes to car insurance, Auto & General offer options for whatever type of vehicle you might own, including a car, motorcycle, trailer, caravan, or watercraft.
Under the car insurance policy, Auto and General provides the three basic choices: comprehensive car insurance, third party car insurance, fire and theft, and third party only.
The comprehensive option covers both your vehicle and third party claims in the event that you get into an accident with someone else. Auto and General’s comprehensive insurance plan covers:
- Towing and storage of your
- Accidental damage
- Theft and hijacking
- Accidental death or injuries of third parties
- Damage to third party property
- Accessories
Third party, fire and theft insurance covers accidental damage caused to a third party, as well as coverage for your vehicle against theft and fire. It does not cover damages you cause to your vehicle. In brief, this option covers:
- Accessories
- Accidental damage
- Theft and hijacking
- Damage to third party property
- Towing and storage of your vehicle
The third party only policy, only coveres damages that you caused to other vehicles or property. As such, Auto and General’s third party only option covers accidental third party property damage and does not cover against theft, loss or damages to your vehicle.
What benefits does Auto and General offer?
Included in many of their insurance policies are what they call “assist benefits”. The following assist benefits are available at no extra charge if you choose the first two of the car insurance policy options (the comprehensive or the third party, fire and theft). The benefits are not available to those who choose the third party only option which is the cheapest cover.
The benefits include:
Entertainment assist – access to information regarding major entertainment events, hotel accommodations, restaurants and bookings, as well as general travel arrangements.
Medical assist – assistance in the event of any medical emergency. This benefit provides you with access to emergency telephonic assistance, emergency response by road or air ambulance, transfers by road or air to the most appropriate medical facility, transfers of lifesaving medication/blood, companionship and/or care for stranded minors and more.
Road assist – help in the form of Breakdown Assistance and Accident Assistance. Breakdown assistance covers towing to the nearest dealer after a mechanical/electrical breakdown, 72 hours’ free storage after tows, cover for the call-out fee + 1 hour’s labor for a car locksmith if your keys are locked in your car, cover for a call out fee and 1 hour’s labor when you have a flat tyre or battery, free emergency delivery of fuel (at a cost), roadside referral, mechanic referral, direction service.
Accident Assistance covers: towing and collision advice.
Trauma assist – provides access to trauma counseling sessions, assistance with courtroom preparation, referral to a safe place.
How to submit a claim to Auto and General?
Click here to Submit a claim to Auto & General
Auto and General Customer reviews?
In reviewing hello peter, Auto and General received almost 2000 reports of feedback in the past 12 months. Of those reports, there were almost 4.5 times more compliments than complaints. 81% of those that provided feedback had only good things to say about their experience with Auto and General. Of the complaints, the two largest categories were issues with feedback/response and repairs/servicing. With the exception of the most recent reports, Auto and General provided a response to all of the complaints, as well as many of the compliments. Clearly, consumers are more likely satisfied than not with Auto & General’s service and products which is something fairly unique in the insurance industry.
How user-friendly is Auto and General’s website?
Auto and General’s website is fairly clearly laid out and easy to navigate. The website is set up in a very simple manner, resulting in one being able to click on and find the necessary information easily. Additionally, the information is presented in a clear, concise and easily understood way, making it a user-friendly website.
Summary
Although Auto and General has not been around as long as some of the other insurance companies in South Africa, they have seemed to have made themselves quite popular. With their emphasis on providing quality service, their consumers seem to highlight their positive experiences on the Hello Peter website. They also demonstrate the importance of being there for consumers beyond simply being the insurance provider; hence the lengthy benefits they provide ‘free of charge’. Of course, the question is how do they rank in price compared to other insurance companies and are the added benefits really free or included in the insurance price. In order to know for yourself, it is always best to compare by a getting at least 3-4 online car insurance quotes (which you can do by filing in the form on the top left or clicking on the car banner her above).
Main Subject: Auto and General
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