By providing online car insurance quotes, car insurance companies are able to reduce or do away entirely with many of their overheads, such as the cost of retail premises and call centers, so they can pass these savings on to their customers. You are also saving the cost of an insurance broker serving as a middle man.

Insurance brokers, direct marketers of car insurance, and online insurance companies are all bound by the exact same rules of good practice. Namely, they are all legally required to give you appropriate advice, and to provide service which is in the customer’s best interests. If you have any complaint against a car insurance company, whether its sales presence is online or in a tangible store, you have the right to turn to the Financial Services Provider (FSP) Ombudsman for help and legal support.

You can do that too! Many online car insurance websites also offer the option of talking to a customer service representative. If you leave your details on the quote form on the top left side of the www.carinfo.co.za home page, an insurance agent will cal and give you an offer and explain anything you need. Also, there is lots of additional information available like Car Insurance Terms and Definitions which are explained in a simple and understandable manner.