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Why you should use our services?

Insurence ‘shopping’ is usually a headache, but it took me 30 seconds to fill in a form, and within no time I received a couple of quotes, one of which was actually better than my existing insurer – so I saved time and money. Baie Dankie
Rene, Degroute (45, JHB)
Response was quick, sales agents were professional. Got a competitive price and settled for the second cheapest (I liked the good rating the company got)
Ryan Schoeman (19, Cape-Town)
Sent my details, got ​a good quote and finalized the policy. Was easy and quick. I ​don’t always find decent service these days – ​so ​Thanks
Andzile Delamini (23, Soweto)

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Virseker

January 16, 2014 - insurance companies
0

Who is Virseker?

Virseker, a product of the Auto and General insurance company (which is part of the Telesure group), provides short-term insurance needs specifically for the Afrikaans community. According to their website, all aspects of their services are offered completely in Afrikaans. As such, they are targeting a specific population. Additionally, their website states that a portion of customers’ premiums go to the Virseker Trust, a trust that supports many educational causes of the Afrikaans community. The directors of Auto and General are L. Entertainment (CEO) and TJ Creamer (managing director).

Where is Virseker located?

Virseker is located at Investment Park, 2nd Rd 10Str, Hyde Park, Sandton, Gauteng.

What services does Virseker offer?

Virseker offers the full range of short term insurance products, including building insurance, car insurance and home insurance. In regards to car insurance, Virseker offers the three standard  types of car insurance coverage: comprehensive car insurance, third party, fire and theft car insurance and third party only.

Third party, fire and theft car insurance: damage to your vehicle due to fire and theft, but not due to an accident that you caused. You are also covered for damage to a third party.

Third party only: cover for damages to a third party’s property.

Comprehensive car insurance: damage caused to your own vehicle as a result of an accident, fire, theft, as well as damages you may cause another person’s property.

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Virseker offers the following benefits, along with any of their short term insurance product policies:

  • Entertainment assistance [this offers ideas for entertainment events, booking hotel accommodation, restaurants and general travel arrangements];
  • Trauma assistance;
  • Home assistance;
  • Legal assistance;
  • Medical assistance;
  • Roadside assistance.
How user-friendly is the Virseker website?

The Virseker website is written in Afrikaans, because that is the population they are targeting. After translating Virseker Insuranceit into English (for those of us who don’t speak Afrikaans well enough – thank you Google), the website initially looks helpful and easy to navigate and has a clear and logical layout. Although easy to navigate, the information itself is a bit lacking. Thus for example, not much information was offered on the company’s history – something that we personally find important and always advise reading (when push comes to shove, you want to know who exactly is giving you insurance and whether they have a strong enough financial backing). Additionally, we were unable to find an address or location for Virseker on their website. After searching through google, we were able to locate an address. There was a general description regarding the car insurance types and if you speak Afrikaans, you should find just enough information to make your decision. However, if you intend to rely on a translated version of the website, a lot of it might not make much sense – just like their commercials in which English speakers don’t understand Afrikaans speaking people (see commercial here below)

How to file a claim with Virseker:

When you open the Virseker home page, there is a link on the top right corner of the page that says “submit a claim.” If you click on that link, you are directed to enter your name and password to log into your account. Once you do that, you can electronically submit a claim. Alternatively, you can contact their claims department at 0860 08 60 97.

What are the customer reviews of Virseker?

Over the past year, Virseker received 98 reports of feedback through hellopeter. Of those reports, 71% of them were compliments and 29% were complaints. That’s over double the amount of compliments than complaints. In looking at the nature of the complaints, no particular category stands out more than the rest. So according to most of their customers, it seems that Virseker is doing something right – whether this is because they truly are providing a good level of service, or because their customers have a sense of community we cannot tell.

Summary

Virseker is a short-term insurance product belonging to Auto and General that targets the Afrikaans community. They do this specifically by offering all of their services in Afrikaans (including their T.V. commercials). Although their website was a little challenging to understand due to us translating it into English, the customer reviews of Virseker provide a picture of a number of satisfied customers. So, if Afrikaans is the language and community for you, Virseker may well be worth looking into further.  Either way, we always suggest the following 3 steps:

1. Read our post on how to save on car insurance;

2. read 2-3 reviews about other insurance companies that are of interest to you OR read our research about “Are you using the best insurance company in South Africa?;

3. Get Free online car insurance quotes (click here to get One quote or here to get up to 9 quotes).

* We do not represent any of the companies, services or products mentioned or published on this website. We are not a financial services provider or an insurance provider. If you request a quote, it may not necessarily be given by the company reviewed on that specific page. Any decisions you make based on the information presented is at your own discretion. We advise that before making any legal, financial and/or medical decision you consult with the relevant professional.

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Why you should use our services?

Response was quick, sales agents were professional. Got a competitive price and settled for the second cheapest (I liked the good rating the company got)
Ryan Schoeman (19, Cape-Town)
Insurence ‘shopping’ is usually a headache, but it took me 30 seconds to fill in a form, and within no time I received a couple of quotes, one of which was actually better than my existing insurer – so I saved time and money. Baie Dankie
Rene, Degroute (45, JHB)
Sent my details, got ​a good quote and finalized the policy. Was easy and quick. I ​don’t always find decent service these days – ​so ​Thanks
Andzile Delamini (23, Soweto)

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  • car insurance companies Cr: instantcarinsurance http://tinyurl.com/p4devpc Exclusive: The ‘Secret’ Ownership Map of the Car Insurance Industry
  • How to get your learners licence How to get your Learners Licence
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Carinfo.co.za ("the website") is not a financial services provider and does not represent any of the insurance companies presented. All content on the website is for informational purposes only and does in no way constitute legal or financial advice. We advise that before making any financial decision you consult with a professional of your choice. Although Carinfo allows some insurance companies to advertise on the website, you are not required to respond to such advertising. If you do so, it is at your own will and Carinfo will not be held liable in any shape or form for damages, direct or indirect, resulting from any decision you make based on the information on the website.